Accessibility Program

Webster Bank Arena is fully compliant with all ADA requirements. All areas of the facility are accessible including the main entrance, box office, concessions, restrooms and all seating areas including luxury boxes. The Webster Bank Arena does NOT provide wheelchairs.

Seating Areas

Seating areas vary according to the event. Permanent locations for patrons with special needs are located on all three concourse levels of the Arena and are accessible from the ground level via an elevator. Other locations may be available depending on the actual set up of the event. Please check with the box office for locations and availability of seating for patrons with special needs for specific events. In an effort to accommodate as many patrons with special needs as possible, patrons who require special needs seating are limited to one adjacent companion seat. The box office will attempt to accommodate larger parties in nearby seating when available.

Seating for the patrons with special needs can be purchased through the General Public points of sales for the event. Tickets can be purchased at the Webster Bank Arena Click It or Ticket Box Office in person, or by going online through Ticketmaster.com.  Ticketmaster customer service can be reached by calling 800-745-3000.


Accessible parking is located in the Parking Garage on South Frontage Road for a fee. All vehicles requiring accessible parking must have the proper decals displayed from the rearview mirror or have a special license plate.


Public elevators are available in Webster Bank Arena. Elevators are located at the Premium Seating entrance and the Box Office Lobby. These elevators are strictly designated as preferred use for guests with special needs during all events.


All public restrooms are designed to be accessible to our guests with special needs. Guests will find accessible features such as stalls, sinks, mirrors, paper towel dispensers and "family" restrooms with baby changing stations. All concession stands on the Concourse Level have counters that meet ADA height regulations.

Service Animals / Interpreting Services

Although animals are not allowed in Webster Bank Arena, an exception is made regarding service animals for guests with special needs. Please contact Webster Bank Arena box office about service animals and guests with special needs.

General Rules

Webster Bank Arena is a smoke free facility. Smoking is permitted outside of the building behind section 113. No re-entry, patrons are not permitted to re-enter the building during an event once they have left. Cameras/video and audio equipment are generally not permitted in the building in order to comply with artist or event restrictions. Certain events may allow limited use. Patrons are encouraged to check with the Box Office for specific event restrictions prior to arriving for the show since we do not have storage capabilities. Shirts and shoes must be worn, no outside food or beverage (incl. water bottles), chains, weapons, laser pointers, aerosol cans, illegal substances, animals, beach balls or other inflatable items, bull horns or noise makers, fireworks, backpacks, signs or confetti.